IT Support for Aged Care Providers in Geelong
GravIT supports aged care providers around Geelong: resident and client records handled the way the regulations expect, care and rostering systems kept up, and the evidence your auditor asks for available rather than assembled in a panic.
What usually hurts
- Some of the most sensitive personal information any small organisation holds (health, behaviour, finances) spread across systems and field workers' devices
- Audits and registration requirements that want evidence of controls, not assurances about them
- Rostering, care notes and claiming platforms that support workers depend on every shift
- Lean admin teams and funding pressure, where every dollar on IT is a dollar argued for
How GravIT helps aged care providers
- Access control and MFA across care records, set up so who-can-see-what is deliberate and provable
- Field and personal devices brought under proper management, so a lost phone is an inconvenience rather than a notifiable breach
- Backups kept in Australia and staff awareness training sized for care teams, not corporates
- Right-sized, fixed-price support, and where you are a registered charity, the not-for-profit licensing programs stretch the budget further
Usually starts with
Frequently asked questions
Do you understand aged care audit requirements?
We are the IT half of that conversation. The practice standards stay with you; what we put in place is the technical evidence they lean on (access records, MFA, backups, incident readiness), so when the auditor asks how resident data is protected, the answer is documentation rather than description. (Deliver NDIS services as well? See our IT support for NDIS providers.)
Our support workers use their own phones. Is that a problem?
Unmanaged, yes. Care notes and client details on a personal device that could be lost tomorrow. Managed properly, the work side of the phone is controlled and wipeable without touching anyone's photos, which keeps both the regulator and the staff member comfortable.
Budgets are tight. Can we afford managed IT?
Support is fixed-price and sized to the organisation. Many providers are registered charities, which unlocks donated and heavily discounted Microsoft licensing that often covers a good part of the cost difference. We will tell you straight what is worth doing first.
Tell us the problem first
Call us and describe the problem in plain English. We will tell you what is actually worth doing.