IT Support for Hospitality & Tourism in Geelong
GravIT supports wineries, venues, cafes and accommodation across Geelong, the Bellarine and the Surf Coast: point of sale, bookings and payments that hold up on the long weekend, and guest Wi-Fi that never shares a network with the till.
What usually hurts
- A POS or EFTPOS outage on the busiest trading day of the month, the one failure that stops revenue on the spot
- Bookings, orders and reviews living in cloud platforms nobody set up deliberately
- Guest Wi-Fi bolted onto the same network as payments and the office
- Seasonal staff arriving in waves, each needing accounts and access, then leaving with both
- Regional sites where the internet is the weak link under all of it
How GravIT helps hospitality and tourism businesses
- Resilient internet sized for payments and bookings, including Starlink as a backup path where the NBN is the single point of failure
- Networks built properly: guest Wi-Fi separated from POS and office systems, so a guest's laptop can never reach your till
- The environment under your POS and booking platforms supported, with vendor coordination when the fault is theirs
- Seasonal onboarding and offboarding made routine: accounts ready before the rush, access gone when the season ends
Usually starts with
Frequently asked questions
What happens when something breaks on a Saturday night?
Most POS and network faults are fixed remotely, and quickly. Where weekend trade is your livelihood, after-hours arrangements are scoped into the support contract up front rather than discovered during an outage.
Is guest Wi-Fi really a risk?
On a flat network, yes. Anyone on the guest Wi-Fi is on the same network as your POS, your office machines and your files. Separating them is standard practice and not expensive; it just has to actually be done.
Do you support our POS and booking systems?
Yes. imPOS and OrderMate are the point of sale systems we see most across venues here, and we support what they run on (the network, the internet, the terminals, the accounts) and coordinate with the platform vendor when the problem is at their end.
Tell us the problem first
Call us and describe the problem in plain English. We will tell you what is actually worth doing.